REAL e-mail from our "Help Credenza"
Email/Server Access - We have been dealing with problems related to a Microsoft Windows patch. This patch was applied on Sunday during the standard maintenance window for the Data Center. One of the patches was MS05-019 which patched a serious hole in the Operating System. All patches had been tested in a test lab prior to being applied to the production servers. On Monday we started to notice that the patch was causing communications problems for users accessing network resources. During Tuesday and Wednesday we applied a hotfix that Microsoft had released on Sunday to try and repair the problem. It now appears that as of Thursday morning we are continuing to have the same issue. We have taken some measures to try and remedy the problem by applying some parameters changes recommended by Microsoft. We are monitoring the situation and are waiting for Microsoft to release an additional fix/patch.
What the hell were they saying? I don't know if I should keep working or turn off my laptop and cower in the corner sucking my thumb... Oh wait, that's right, I use a Mac!